Cancellation Policy Last Updated: 09-05-2026 This Cancellation Policy applies to all orders placed on Scrollop, operated by Frontmart, through https://www.scrollop.in. 1. Order Cancellation by Customers Customers may cancel an order: - Before the order is shipped or dispatched by the Vendor. - Within the cancellation window displayed during checkout or in the order details section. Once an order has been shipped, cancellation may no longer be available and customers must initiate a return request as per the Refund & Return Policy. 2. Cancellation Process Customers can request cancellation by: - Visiting the My Orders section in their Scrollop account, or - Contacting customer support at info@scrollop.com (mailto:info@scrollop.com). Cancellation requests are subject to order status verification. 3. Instant Refund for Eligible Cancellations If cancellation is approved before shipment: - Full refund will be initiated automatically. - Refund will be processed to the original payment method. Typical refund timelines: 5–10 business days, depending on the payment provider or bank. 4. Orders That Cannot Be Cancelled Orders may not be eligible for cancellation if: - Product has already been shipped. - Order is marked as Out for Delivery. - Product is customized or made-to-order. - Cancellation window has expired. Such orders may qualify for return or replacement instead. 5. Cancellation by Scrollop Scrollop reserves the right to cancel orders under circumstances including but not limited to: - Product unavailability - Vendor unable to fulfill order - Pricing or technical errors - Payment authorization failure - Suspected fraudulent activity - Violation of platform policies Customers will receive full refund for platform-initiated cancellations. 6. Vendor-Initiated Cancellation Vendors may cancel orders due to: - Inventory mismatch - Operational constraints - Delivery service unavailability Repeated vendor cancellations may result in penalties or suspension from Scrollop. 7. Scroll Points Adjustment If Scroll Points were used in a cancelled order: - Redeemed points will be credited back to the user's account. - Points cannot be exchanged for cash. - Points earned from cancelled orders may be reversed. 8. Abuse Prevention Scrollop reserves the right to: - Limit cancellation privileges. - Suspend accounts involved in repeated cancellations or misuse. - Investigate suspicious ordering behavior. 9. Grievance Officer Grievance Officer: Mann Patel Email: mannp882@gmail.com (mailto:mannp882@gmail.com) 10. Contact Information Scrollop — Operated by Frontmart Website: https://www.scrollop.in Support Email: info@scrollop.com (mailto:info@scrollop.com) 11. Policy Updates Scrollop may update this Cancellation Policy periodically. Continued use of the Platform constitutes acceptance of revised terms.