Refund & Return Policy Last Updated: 09-05-2026 This Refund & Return Policy applies to purchases made on Scrollop, operated by Frontmart, through https://www.scrollop.in. By placing an order on Scrollop, customers agree to the terms stated below. 1. Marketplace Nature Scrollop operates as a multi-vendor marketplace where products are supplied by independent Vendors. Scrollop facilitates transactions, payments, and customer support while Vendors remain responsible for product fulfillment and quality. 2. Return & Replacement Eligibility Customers may request a Return or Replacement within: - 7 days from delivery, or - Product-specific return window defined on the product page. Return requests must be initiated through the Scrollop platform. 3. Eligible Reasons for Return Returns or replacements may be approved if: - Product received is damaged - Product is defective - Wrong item delivered - Product significantly differs from description - Missing items or accessories 4. Non-Returnable Items The following items may not be eligible for return unless defective: - Personal care items - Innerwear or hygiene-sensitive products - Consumables - Customized or made-to-order products - Digital goods - Products marked Non-Returnable on listing 5. Return Conditions To qualify for return: - Product must be unused and in original condition. - Original packaging, tags, and accessories must be intact. - Proof of purchase must be available. Scrollop or the Vendor may reject returns that fail inspection. 6. Replacement Process If replacement is available: - Replacement will be shipped after return pickup or verification. - Delivery timelines depend on Vendor logistics. If replacement stock is unavailable, refund will be issued. 7. Refund Process Refunds are initiated after: - Successful return pickup, or - Vendor inspection approval, or - Cancellation confirmation. Refunds are processed to: - Original payment method, or - Scrollop wallet/points (if applicable) Typical processing time: 5–10 business days depending on payment provider. 8. Scroll Points Refund Rules Scroll Points used during purchase: - Will be re-credited proportionally upon approved refund. - Cannot be converted to cash. - Expired points will not be reinstated. Scroll Points earned from refunded orders may be reversed. 9. Order Cancellation Customers may cancel orders: - Before shipment confirmation, or - Within allowed cancellation window shown during checkout. Once shipped, cancellation may convert into a return request. Scrollop reserves the right to cancel orders due to: - Pricing errors - Payment failure - Suspected fraud - Vendor stock unavailability 10. Shipping Charges - Return shipping may be free or chargeable depending on reason for return. - Shipping fees are non-refundable unless the return is due to vendor or platform error. 11. Vendor Responsibility Vendors are responsible for: - Accepting valid returns - Replacement fulfillment - Product quality assurance Scrollop may intervene in disputes to ensure fair resolution. 12. Failed Delivery Orders returned due to: - Incorrect address - Customer unavailability - Refusal to accept delivery may incur shipping deductions before refund. 13. Fraud Prevention Scrollop reserves the right to: - Reject abusive return behavior - Limit return privileges - Suspend accounts involved in refund fraud 14. Dispute Resolution Customers should first contact customer support for resolution. If unresolved, complaints may be escalated to the Grievance Officer. 15. Grievance Officer Grievance Officer: Mann Patel Email: mannp882@gmail.com (mailto:mannp882@gmail.com) 16. Contact Information Scrollop — Operated by Frontmart Website: https://www.scrollop.in Support Email: info@scrollop.com (mailto:info@scrollop.com) 17. Policy Updates Scrollop reserves the right to modify this Refund & Return Policy at any time. Continued use of the Platform constitutes acceptance of updates.