Privacy Policy Last Updated: 09-05-2026 This Privacy Policy describes how Scrollop, operated by Frontmart, collects, uses, and protects your information when you use https://www.scrollop.in. 1. Information We Collect We may collect the following information: 1.1 Personal Information - Full Name - Email Address - Phone Number - Shipping & Billing Address - Account login credentials 1.2 Vendor Information For marketplace sellers: - GSTIN - PAN Card Details - Aadhaar Details - Bank Account Information - FSSAI License (if applicable) 1.3 Transaction Information - Orders placed - Payment confirmation - Refund history - Scroll Points transactions 1.4 Technical Data - IP address - Device information - Browser type - Cookies and tracking data 2. How We Use Your Information We use collected data to: - Process orders and payments - Enable vendor onboarding - Provide customer support - Improve platform performance - Prevent fraud and abuse - Manage Scroll Points rewards - Send transactional notifications We do not sell personal data to third parties. 3. Payment Security All payments are processed using secure payment gateways including Razorpay. Scrollop does not store card or banking credentials on its servers. We maintain 100% secure encrypted payment processing. 4. Scroll Points Data Scroll Points activity including earning and redemption is stored to: - Track rewards eligibility - Prevent fraud - Maintain transaction history Scroll Points have no monetary value outside the platform. 5. Cookies & Tracking Technologies Scrollop uses cookies to: - Maintain login sessions - Remember preferences - Improve user experience - Analyze website traffic - Enable secure checkout Users may manage cookies through browser settings or cookie consent options. 6. Sharing of Information We may share data with: - Vendors for order fulfillment - Logistics partners for delivery - Payment gateway providers - Legal authorities when required by law We only share necessary information. 7. Data Security We implement reasonable security measures including: - SSL encryption - Secure servers - Access controls - Payment gateway security standards However, no online system can guarantee absolute security. 8. Data Retention We retain personal information: - As long as accounts remain active - For legal compliance - For fraud prevention - For tax and accounting purposes Users may request deletion subject to legal requirements. 9. User Rights Users may: - Access their personal data - Correct inaccurate information - Request account deletion - Withdraw consent for marketing communication Requests can be submitted to support email. 10. Vendor Compliance & KYC Vendor information is collected for: - Identity verification - Legal compliance - Tax regulations - Marketplace safety KYC documents are stored securely and accessed only by authorized personnel. 11. Children's Privacy Scrollop does not knowingly collect information from individuals under 18 years of age. 12. Third-Party Links The platform may contain links to third-party websites. Scrollop is not responsible for their privacy practices. 13. Legal Compliance This Privacy Policy complies with applicable Indian laws including requirements under the Information Technology Act. 14. Grievance Officer Grievance Officer: Mann Patel Email: mannp882@gmail.com (mailto:mannp882@gmail.com) 15. Changes to Privacy Policy We may update this Privacy Policy periodically. Continued use of the Platform indicates acceptance of updated terms. 16. Contact Information Scrollop — Operated by Frontmart Website: https://www.scrollop.in Support Email: info@scrollop.com (mailto:info@scrollop.com)