Shipping & Delivery Policy Last Updated: 09-05-2026 This Shipping & Delivery Policy applies to all orders placed on Scrollop, operated by Frontmart, via https://www.scrollop.in. 1. Marketplace Shipping Model Scrollop operates under a Hybrid Shipping Model. Orders may be fulfilled through: - Vendor-managed shipping, or - Platform-supported logistics partners. Shipping responsibility may vary depending on the product and Vendor. 2. Order Processing Time After successful payment confirmation: - Orders are typically processed within 1–3 business days. - Processing time may vary depending on Vendor operations, product availability, or location. Customers will receive order confirmation and tracking updates once dispatched. 3. Delivery Timeline Estimated delivery timelines: - Metro Cities: 3–7 business days - Non-Metro Locations: 5–10 business days - Remote Areas: 7–14 business days Delivery timelines are estimates and not guaranteed. 4. Shipping Charges Shipping charges may vary based on: - Product category - Vendor policy - Delivery location - Promotional offers Applicable shipping charges are displayed during checkout. 5. Order Tracking Customers will receive tracking information via: - Email notification - SMS notification (if applicable) - Scrollop account dashboard Tracking updates depend on courier partner systems. 6. Delivery Attempts Courier partners may attempt delivery multiple times. If delivery fails due to: - Incorrect address - Customer unavailability - Refusal to accept delivery the order may be returned to origin. Additional shipping charges may apply for re-dispatch. 7. Partial Shipments Orders containing multiple products or Vendors may be shipped separately. Separate tracking numbers may be issued. 8. Delays in Delivery Delivery delays may occur due to: - Weather conditions - Logistics disruptions - Vendor dispatch delays - Public holidays - Government restrictions - Force majeure events Scrollop shall not be held liable for delays beyond reasonable control. 9. Damaged or Tampered Packages Customers must: - Check package condition at delivery. - Report damaged or tampered packages within 24 hours of delivery. Failure to report within the timeframe may affect eligibility for claims. 10. Shipping Restrictions Some products may have delivery limitations based on: - Regional regulations - Product category restrictions - Vendor service areas Scrollop reserves the right to cancel orders where delivery is not feasible. 11. Vendor Responsibilities Vendors must: - Dispatch orders within committed timelines. - Ensure secure packaging. - Provide accurate shipment details. - Maintain shipment quality standards. Repeated shipping failures may lead to Vendor penalties or suspension. 12. International Shipping Currently, Scrollop operates within India only unless explicitly stated. 13. Lost Shipments If a shipment is confirmed lost by the courier: - Replacement or refund will be initiated after investigation. - Resolution timelines depend on courier confirmation. 14. Contact Support For shipping-related issues: Support Email: info@scrollop.com (mailto:info@scrollop.com) Website: https://www.scrollop.in 15. Grievance Officer Grievance Officer: Mann Patel Email: mannp882@gmail.com (mailto:mannp882@gmail.com) 16. Policy Updates Scrollop reserves the right to modify this Shipping Policy at any time. Continued use of the Platform indicates acceptance of updates.